Retail Management Skills

Acquire retail management skills for effective store operations. Join this course to develop strategies for running a successful retail business. LBTA Training offers Retail Management Skills Course in PR , Customer Services , Sales and Marketing Courses.

  • English
  • 140 Training Sessions
  • Confirmed
  • One Week
Retail Management Skills
  • Course Schedule
  • Courses Syllabus
  • Related Courses
  • Available Cities
Venue Start Date End Date Net Fees Details & Registration
Kuala Lumpur, Malaysia26 - May - 202530 - May - 20254750 GBPPDF Register
Rome, Italy26 - May - 202530 - May - 20257300 GBPPDF Register
Barcelona, Spain26 - May - 202530 - May - 20256950 GBPPDF Register
Zurich, Switzerland26 - May - 202530 - May - 20257950 GBPPDF Register
Sydney, Australia26 - May - 202530 - May - 202510900 GBPPDF Register
Interlaken, Switzerland26 - May - 202530 - May - 20258950 GBPPDF Register
London, UK09 - Jun - 202513 - Jun - 20254950 GBPPDF Register
Madrid, Spain09 - Jun - 202513 - Jun - 20256950 GBPPDF Register
Munich, Germany09 - Jun - 202513 - Jun - 20257900 GBPPDF Register
Berlin, Germany09 - Jun - 202513 - Jun - 20257900 GBPPDF Register
New York, United States09 - Jun - 202513 - Jun - 202510900 GBPPDF Register
Amsterdam, Netherlands09 - Jun - 202513 - Jun - 20258100 GBPPDF Register
Milan, Italy09 - Jun - 202513 - Jun - 20256950 GBPPDF Register
Istanbul, Turkey16 - Jun - 202520 - Jun - 20254700 GBPPDF Register
Bali, Indonesia16 - Jun - 202520 - Jun - 20258100 GBPPDF Register
Singapore, Singapore16 - Jun - 202520 - Jun - 20257500 GBPPDF Register
Washington, United States16 - Jun - 202520 - Jun - 202511000 GBPPDF Register
Istanbul, Turkey23 - Jun - 202527 - Jun - 20254700 GBPPDF Register
Bali, Indonesia23 - Jun - 202527 - Jun - 20258100 GBPPDF Register
Singapore, Singapore23 - Jun - 202527 - Jun - 20257500 GBPPDF Register
Washington, United States23 - Jun - 202527 - Jun - 202511000 GBPPDF Register
Dubai, UAE02 - Jun - 202506 - Jun - 20254987.5 GBPPDF Register
Paris, France02 - Jun - 202506 - Jun - 20256700 GBPPDF Register
Hong Kong, Hong Kong02 - Jun - 202506 - Jun - 20258500 GBPPDF Register
Tokyo, Japan02 - Jun - 202506 - Jun - 20259750 GBPPDF Register
Taipei, Taiwan16 - Jun - 202520 - Jun - 20259300 GBPPDF Register
Taipei, Taiwan23 - Jun - 202527 - Jun - 20259300 GBPPDF Register
Dubai, UAE07 - Jul - 202511 - Jul - 20254987.5 GBPPDF Register
Paris, France07 - Jul - 202511 - Jul - 20256700 GBPPDF Register
Hong Kong, Hong Kong07 - Jul - 202511 - Jul - 20258500 GBPPDF Register
Tokyo, Japan07 - Jul - 202511 - Jul - 20259750 GBPPDF Register
Dubai, UAE14 - Jul - 202518 - Jul - 20254987.5 GBPPDF Register
Paris, France14 - Jul - 202518 - Jul - 20256700 GBPPDF Register
Hong Kong, Hong Kong14 - Jul - 202518 - Jul - 20258500 GBPPDF Register
Tokyo, Japan14 - Jul - 202518 - Jul - 20259750 GBPPDF Register
Dubai, UAE21 - Jul - 202525 - Jul - 20254987.5 GBPPDF Register
Paris, France21 - Jul - 202525 - Jul - 20256700 GBPPDF Register
Hong Kong, Hong Kong21 - Jul - 202525 - Jul - 20258500 GBPPDF Register
Tokyo, Japan21 - Jul - 202525 - Jul - 20259750 GBPPDF Register
Kuala Lumpur, Malaysia28 - Jul - 202501 - Aug - 20254750 GBPPDF Register
Rome, Italy28 - Jul - 202501 - Aug - 20257300 GBPPDF Register
Barcelona, Spain28 - Jul - 202501 - Aug - 20256950 GBPPDF Register
Zurich, Switzerland28 - Jul - 202501 - Aug - 20257950 GBPPDF Register
London, UK14 - Jul - 202518 - Jul - 20254950 GBPPDF Register
Madrid, Spain14 - Jul - 202518 - Jul - 20256950 GBPPDF Register
Munich, Germany14 - Jul - 202518 - Jul - 20257900 GBPPDF Register
Berlin, Germany14 - Jul - 202518 - Jul - 20257900 GBPPDF Register
New York, United States14 - Jul - 202518 - Jul - 202510900 GBPPDF Register
Amsterdam, Netherlands14 - Jul - 202518 - Jul - 20258100 GBPPDF Register
Milan, Italy14 - Jul - 202518 - Jul - 20256950 GBPPDF Register
London, UK21 - Jul - 202525 - Jul - 20254950 GBPPDF Register
Madrid, Spain21 - Jul - 202525 - Jul - 20256950 GBPPDF Register
Munich, Germany21 - Jul - 202525 - Jul - 20257900 GBPPDF Register
Berlin, Germany21 - Jul - 202525 - Jul - 20257900 GBPPDF Register
New York, United States21 - Jul - 202525 - Jul - 202510900 GBPPDF Register
Amsterdam, Netherlands21 - Jul - 202525 - Jul - 20258100 GBPPDF Register
Milan, Italy21 - Jul - 202525 - Jul - 20256950 GBPPDF Register
Kuala Lumpur, Malaysia14 - Jul - 202518 - Jul - 20254750 GBPPDF Register
Rome, Italy14 - Jul - 202518 - Jul - 20257300 GBPPDF Register
Barcelona, Spain14 - Jul - 202518 - Jul - 20256950 GBPPDF Register
Zurich, Switzerland14 - Jul - 202518 - Jul - 20257950 GBPPDF Register
Kuala Lumpur, Malaysia21 - Jul - 202525 - Jul - 20254750 GBPPDF Register
Rome, Italy21 - Jul - 202525 - Jul - 20257300 GBPPDF Register
Barcelona, Spain21 - Jul - 202525 - Jul - 20256950 GBPPDF Register
Zurich, Switzerland21 - Jul - 202525 - Jul - 20257950 GBPPDF Register
Sydney, Australia28 - Jul - 202501 - Aug - 202510900 GBPPDF Register
Interlaken, Switzerland28 - Jul - 202501 - Aug - 20258950 GBPPDF Register
Sydney, Australia14 - Jul - 202518 - Jul - 202510900 GBPPDF Register
Interlaken, Switzerland14 - Jul - 202518 - Jul - 20258950 GBPPDF Register
Sydney, Australia21 - Jul - 202525 - Jul - 202510900 GBPPDF Register
Interlaken, Switzerland21 - Jul - 202525 - Jul - 20258950 GBPPDF Register
London, UK04 - Aug - 202508 - Aug - 20254950 GBPPDF Register
Madrid, Spain04 - Aug - 202508 - Aug - 20256950 GBPPDF Register
Munich, Germany04 - Aug - 202508 - Aug - 20257900 GBPPDF Register
Berlin, Germany04 - Aug - 202508 - Aug - 20257900 GBPPDF Register
New York, United States04 - Aug - 202508 - Aug - 202510900 GBPPDF Register
Amsterdam, Netherlands04 - Aug - 202508 - Aug - 20258100 GBPPDF Register
Milan, Italy04 - Aug - 202508 - Aug - 20256950 GBPPDF Register
Istanbul, Turkey11 - Aug - 202515 - Aug - 20254700 GBPPDF Register
Bali, Indonesia11 - Aug - 202515 - Aug - 20258100 GBPPDF Register
Singapore, Singapore11 - Aug - 202515 - Aug - 20257500 GBPPDF Register
Washington, United States11 - Aug - 202515 - Aug - 202511000 GBPPDF Register
Istanbul, Turkey18 - Aug - 202522 - Aug - 20254700 GBPPDF Register
Bali, Indonesia18 - Aug - 202522 - Aug - 20258100 GBPPDF Register
Singapore, Singapore18 - Aug - 202522 - Aug - 20257500 GBPPDF Register
Washington, United States18 - Aug - 202522 - Aug - 202511000 GBPPDF Register
Dubai, UAE25 - Aug - 202529 - Aug - 20254987.5 GBPPDF Register
Paris, France25 - Aug - 202529 - Aug - 20256700 GBPPDF Register
Hong Kong, Hong Kong25 - Aug - 202529 - Aug - 20258500 GBPPDF Register
Tokyo, Japan25 - Aug - 202529 - Aug - 20259750 GBPPDF Register
Taipei, Taiwan11 - Aug - 202515 - Aug - 20259300 GBPPDF Register
Taipei, Taiwan18 - Aug - 202522 - Aug - 20259300 GBPPDF Register
Dubai, UAE29 - Sep - 202503 - Oct - 20254987.5 GBPPDF Register
Paris, France29 - Sep - 202503 - Oct - 20256700 GBPPDF Register
Hong Kong, Hong Kong29 - Sep - 202503 - Oct - 20258500 GBPPDF Register
Tokyo, Japan29 - Sep - 202503 - Oct - 20259750 GBPPDF Register
Dubai, UAE08 - Sep - 202512 - Sep - 20254987.5 GBPPDF Register
Paris, France08 - Sep - 202512 - Sep - 20256700 GBPPDF Register
Hong Kong, Hong Kong08 - Sep - 202512 - Sep - 20258500 GBPPDF Register
Tokyo, Japan08 - Sep - 202512 - Sep - 20259750 GBPPDF Register
Istanbul, Turkey15 - Sep - 202519 - Sep - 20254700 GBPPDF Register
Bali, Indonesia15 - Sep - 202519 - Sep - 20258100 GBPPDF Register
Singapore, Singapore15 - Sep - 202519 - Sep - 20257500 GBPPDF Register
Washington, United States15 - Sep - 202519 - Sep - 202511000 GBPPDF Register
Kuala Lumpur, Malaysia22 - Sep - 202526 - Sep - 20254750 GBPPDF Register
Rome, Italy22 - Sep - 202526 - Sep - 20257300 GBPPDF Register
Barcelona, Spain22 - Sep - 202526 - Sep - 20256950 GBPPDF Register
Zurich, Switzerland22 - Sep - 202526 - Sep - 20257950 GBPPDF Register
London, UK08 - Sep - 202512 - Sep - 20254950 GBPPDF Register
Madrid, Spain08 - Sep - 202512 - Sep - 20256950 GBPPDF Register
Munich, Germany08 - Sep - 202512 - Sep - 20257900 GBPPDF Register
Berlin, Germany08 - Sep - 202512 - Sep - 20257900 GBPPDF Register
New York, United States08 - Sep - 202512 - Sep - 202510900 GBPPDF Register
Amsterdam, Netherlands08 - Sep - 202512 - Sep - 20258100 GBPPDF Register
Milan, Italy08 - Sep - 202512 - Sep - 20256950 GBPPDF Register
Kuala Lumpur, Malaysia08 - Sep - 202512 - Sep - 20254750 GBPPDF Register
Rome, Italy08 - Sep - 202512 - Sep - 20257300 GBPPDF Register
Barcelona, Spain08 - Sep - 202512 - Sep - 20256950 GBPPDF Register
Zurich, Switzerland08 - Sep - 202512 - Sep - 20257950 GBPPDF Register
Taipei, Taiwan15 - Sep - 202519 - Sep - 20259300 GBPPDF Register
Sydney, Australia22 - Sep - 202526 - Sep - 202510900 GBPPDF Register
Interlaken, Switzerland22 - Sep - 202526 - Sep - 20258950 GBPPDF Register
Sydney, Australia08 - Sep - 202512 - Sep - 202510900 GBPPDF Register
Interlaken, Switzerland08 - Sep - 202512 - Sep - 20258950 GBPPDF Register
London, UK20 - Oct - 202524 - Oct - 20254950 GBPPDF Register
Madrid, Spain20 - Oct - 202524 - Oct - 20256950 GBPPDF Register
Munich, Germany20 - Oct - 202524 - Oct - 20257900 GBPPDF Register
Berlin, Germany20 - Oct - 202524 - Oct - 20257900 GBPPDF Register
New York, United States20 - Oct - 202524 - Oct - 202510900 GBPPDF Register
Amsterdam, Netherlands20 - Oct - 202524 - Oct - 20258100 GBPPDF Register
Milan, Italy20 - Oct - 202524 - Oct - 20256950 GBPPDF Register
Istanbul, Turkey06 - Oct - 202510 - Oct - 20254700 GBPPDF Register
Bali, Indonesia06 - Oct - 202510 - Oct - 20258100 GBPPDF Register
Singapore, Singapore06 - Oct - 202510 - Oct - 20257500 GBPPDF Register
Washington, United States06 - Oct - 202510 - Oct - 202511000 GBPPDF Register
Dubai, UAE13 - Oct - 202517 - Oct - 20254987.5 GBPPDF Register
Paris, France13 - Oct - 202517 - Oct - 20256700 GBPPDF Register
Hong Kong, Hong Kong13 - Oct - 202517 - Oct - 20258500 GBPPDF Register
Tokyo, Japan13 - Oct - 202517 - Oct - 20259750 GBPPDF Register
Taipei, Taiwan06 - Oct - 202510 - Oct - 20259300 GBPPDF Register

Courses Syllabus

Introduction

Who should attend:

Senior retail managers who want to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies.

Objectives

  • Analyze store operations, supervise employees and manage inventory.
  • Understand customer behavior in a retail environment.
  • Develop successful sales plans to grow store profitability.
  • Produce a positive shopping experience.
  • Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.

Content

The Retail Environment and Challenges

  • Retailing Defined 
  • Today’s Retail Environment 
  • The Pillars of Retail (7Ps) and Related Metrics
  • Retailing and Marketing Channels

Retail Strategies and Business Intelligence

  • Retail Competitive Strategies 
  • The 5 Dimensions of a Retail Strategy
  • The EST Model: Achieving Strategic Positioning 
  • Assessing Strengths and Weaknesses for Better Positioning 
  • Retail Leadership Guidelines 
  • The Components of Retail Business Intelligence 
  • Business Intelligence and Retail Operations

Store Sales Performance Metrics

  • Critical Performance Questions
  • What to Measure and When?
  • 15 Key Retail Metrics 
  • The Strategic Profit Model (DuPont Analysis)
  • Computing the Store’s Return on Net Worth

Retail Sales Management and Coaching

  • The New Role of the Retail Sales Associates
  • Relationship Selling and Retailing
  • The Retail Sales Management Process 
    • Hire 
    • Train
    • Set Goals and Objectives
    • Define and Measure Metrics
    • Motivate 
    • Performance Evaluation
    • Rewards and Incentives 

Retail Performance Management

  • The Critical Components of Retail Performance 
    • Improve the Quality of Leadership
    • Instill a High Performance Culture
    • Develop and Implement HR Programs and Processes
  • Evaluating Individual Performance Levels 
  • Developing Balanced Scorecards (Store and Retail Sales Associates)

Customer Service Management

  • Trends in Customer Relations
  • Shaping Customer Perceptions
  • Developing Your Own Service Strategy
  • Customer Service Requirements
  • Key Ingredients of Service Strategy
  • Facts about Customer Complaints
  • A Retail Success Blueprint

@2025 London Business Training Academy