Business Etiquette and Protocol

Develop business etiquette and protocol skills for professional interactions. Join this course to enhance your professionalism in various contexts. BMC Training offers Business Etiquette and Protocol Course in PR , Customer Services , Sales and Marketing Courses.

  • English
  • 12 Training Sessions
  • Confirmed
  • One Week
  • Course Schedule
  • Courses Syllabus
  • Related Courses
  • Available Cities
Venue Start Date End Date Net Fees Details & Registration
Kuala Lumpur, Malaysia15 - Dec - 202419 - Dec - 20244750 GBPPDF Register
Rome, Italy15 - Dec - 202419 - Dec - 20247300 GBPPDF Register
Barcelona, Spain15 - Dec - 202419 - Dec - 20246950 GBPPDF
Zurich, Switzerland15 - Dec - 202419 - Dec - 20247950 GBPPDF
London, UK22 - Dec - 202426 - Dec - 20244950 GBPPDF Register
Madrid, Spain22 - Dec - 202426 - Dec - 20246950 GBPPDF
Munich, Germany22 - Dec - 202426 - Dec - 20247900 GBPPDF
Berlin, Germany22 - Dec - 202426 - Dec - 20247900 GBPPDF
New York, United States22 - Dec - 202426 - Dec - 202410900 GBPPDF
Amsterdam, Netherlands22 - Dec - 202426 - Dec - 20248100 GBPPDF
Sydney, Australia15 - Dec - 202419 - Dec - 202410900 GBPPDF Register
Milan, Italy22 - Dec - 202426 - Dec - 20246950 GBPPDF

Courses Syllabus

Introduction

This program is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Objectives

  • Behave correctly in both business and social situations.
  • Interact effectively with different types of guests.
  • Play the role of the ideal host at various functions.
  • Organize and manage events such as business luncheons and formal dinners.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Deal successfully with the media.

Content

Definitions of Etiquette and Protocol

  • The Importance of Etiquette in Business
  • The Importance of Protocol in Business
  • Applying the Right Behavior in Different Situations
  • Creating the Right Image for your Organization
  • Image Building and Image Management

Guest Relations

  • Gaining Guests’ Respect
  • Understanding Human Relations
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Giving Business Cards in a Proper Way
  • People’s Names (Pronunciation and Remembering)

The Ideal Host

  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests’ Complaints
  • Handling Guests’ Complaints in a Timely Manner
  • Perception and Business Relations

Managing Events and Behavior

  • The Business Meal
  • Table Manners at Business Lunches and Business Dinners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Events
  • Meeting Guests at Airports

Proper Communication Etiquette

  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette

Handling the Media

  • Dealing with Questions
  • Handling Confidential Information
  • Effective Public Relations

@2024 London Business Training Academy