Managing and Coordinating Training

Introduction

Training and development managers, officers and coordinators involved in the needs analysis process, organizing training program and evaluating the results of training.

Objectives

• Describe how business strategy influences training.
• Identify some critical training concepts including principles of adult learning and learning styles.
• Identify different methods of needs assessment and the advantages and disadvantages of each.
• Write effective learning objectives.
• List the characteristics of an effective trainer and identify some of the problems and solutions of training delivery.
• Create a work environment that facilitates transfer of training.
• Evaluate the effectiveness of training.

Content

Strategic Training and Development

• The Strategic Training and Development Process
• Roles of Employees and Managers
• Top Management Support
• Aligning Training to Strategy

Some Critical Training Concepts

• Principles of Adult Learning
• Learning Styles
• The Experiential Approach to Training

The Training Needs Assessment Process (TNA)

• Why Do a Needs Assessment?
• Who Should Participate in Needs Assessment?
• Methods Used in Needs Assessment
• Advantages and Disadvantages of TNA Methods
• The Needs Assessment Process

Designing the Training Program

• The Basics of Training Design: Gagne’s Principles
• Training Design Activities
• Purposes of Training Objectives
• Writing Training Objectives
• Developing Course Material

To Buy or to Design

• The Purchase-or-Design Decision

Delivering the Training Program

• The Training Session Plan
• Training Delivery Activities
• The Trainer, Train-The-Trainer and Trainees
• The Training Site
• Seating Arrangement
• Scheduling and Administering the Training
• Training Delivery: Problems and Solutions

Transfer of Training

• What is Transfer of Training?
• Barriers to the Transfer of Training
• Transfer of Training Framework:
• Role of Management, Trainer and Trainees, Before, During and After the Training

Evaluating Training

• Why Conduct Training Evaluations?
• Models of Training Evaluation
  • Kirkpatrick’s Four Levels of Evaluation
  • Phillips’ ROI Process Model