Process Management – Mapping and Improvement

Courses Syllabus

Introduction

Who should attend:

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.   

Objectives

• Define process definitions and importance  of processes in their organization.
• Examine elements of a business process.
• Develop process maps and measure performance.
• Apply process assessments for core, support and linkage processes.
• Analyze, simplify and improve processes.

Content

Process Definitions and Elements

• Process Definition
• Process Approach to Improvement
• Advantages of Process Mapping
• Elements of a Process
• Benefits of Process Maps
• Attributes of a Process Map:
  • Who Is the Customer?
  • What Is Critical to their Satisfaction?
  • Where Can we Obtain Process Performance Data?
  • How Well Do our Processes Satisfy their Needs?
  • What Is our Business Value Chain?
  • What Is Process Efficiency and Effectiveness?
  • Stakeholders Analysis

Understanding Process Approach as per International Quality Standards

• Understanding  Process Approach
• Process Characteristics
• The Plan-Do-Check-Act (PDCA) Approach
• Opportunities  in Terms of Reducing Cycle Time, Defects and
• Non Value-Added

Process Assessments Approaches

• Key Terms
• Mapping  Process
• Types of Mapping Tools
  • Simple Flow Charting
  • Geo Graphs, Spaghetti/Workflow Diagrams
  • Swim Lane (Deployment) Flowcharts
  • Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects)
  • Value-Added/Non-Value Added Analysis
  • Value Stream Maps
  • Cycle Time Map
• Process Hierarchy
• Process Maps Symbols
• IDEFO Process Map
  • Non Value-Added Analysis
• Lean Thinking to Reduce Waste in Processes
• The Eight Types of Waste Found in Processes
• 5S – A Framework to Organize and Maintain your Workplace
• Failure Mode and Effects Analysis (FMEA)

AProcess Analysis and Improvement

• Customer Oriented Processes
• Support Oriented Processes
• Management Processes
• Diagnosis of a Process
• Analyzing and Improving a Process
• Turtle Diagram
• Using Process Maps to Identify Root Causes
• 12 Cornerstone Tools to Process Streamlining
• Problem-Solving Techniques
• Process Auditing as a Tool for Continuous Improvement
• Process Mapping in Six Sigma Projects

Process Measurement and Benchmarking

• Why Measure?
• Setting Targets
• Process KPIs
• Benchmarking and the Balanced Scorecard