Introduction to Business Process Improvement

Courses Syllabus

The Contents:

Building the Business Process Improvement (BPI) Framework

Defining BPI

• Business process improvement vs. re-engineering
• Driving innovation with BPI
• Benchmarking your personal BPI skills

Uncovering BPI challenges

• The evolution of process improvement
• Defining a business process with the Business Process Improvement Framework (BPIF)

Evaluating the Organization

Analyzing the organizational mission and vision

• Pinpointing influences on the business
• MOST
• Five forces
• PESTLE
• SWOT

Developing a communication plan

• Identifying key stakeholder's needs
• Defining the phases of communication

Outlining the Current Process

Creating a Process Inventory

• Defining different documentation methods
• Determining Business Rules
• Applying process prioritization techniques

Enhancing your modeling skills

• Evaluating modeling techniques and key principles
• Modeling a cross-functional activity diagram

Designing appropriate measurements

• Linking business drivers to measurements
• Identifying Key Performance Indicators (KPIs)

Analyzing and Improving the Process

Relating process measures to business drivers

• Analyzing process performance
• Recognizing the causes of poor process performance
• Time
• Cost
• Quality
• Satisfaction

Leveraging problem analysis criteria

• People
• Technology
• Business rules
• Materials
• Investigating root cause using problem mapping tools
• Relating root cause analysis to a business process

Modeling the "To-Be" Solution

Designing appropriate success criteria

• Optimizing vs. enhancing your business process
• Focusing on customer needs
• Determining value and uniqueness
• Dissecting the "To-Be" process

Assessing process performance

• Deriving KPIs from business drivers
• Developing a KPI dashboard
• Creating an assessment plan for your own process

Managing and Implementing Change

Maximizing stakeholder buy-in

• Targeting key stakeholders
• Identifying stakeholder communication styles
• Differentiating approach based on project phase

Driving change in organizations

• Determining barriers to change
• Identifying positive and negative forces for change
• Developing and applying a force field analysis approach

Facilitating acceptance in your organization

• Determining organizational necessities
• Communicating the innovation effectively
• Preparing the implementation plan
• Integrating BPI into Your Organization

Implementing continuous improvement

• Recognizing the history of continuous improvement
• Shadow pyramid
• Six Sigma
• TQM
• Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

• Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
• Applying the BPI framework using the BPIC
• Promoting a structured approach to BPI

Focusing on feedback and measurement

• Appraising BPI processes in organizations
• Prioritizing changes using the Ease/Impact matrix
• Detailing the BPI implementation plan=