Certified Quality Management Professional

Courses Syllabus

Introduction

This program is designed for:

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Objectives

• Describe the importance of quality in organizations.
• Explain the impact of leadership to support quality management systems.
• Summarize the most used quality philosophies and tools to establish priorities within their organization.
• Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
• Assess team dynamics and the role of teams in their continual improvement projects.

Content

Leadership and Management in Quality

• Definitions
• Process-Based View
• Productivity Limitations
• The MUDA Factor
• Eight Types of Waste
• Cost of Poor Quality

Quality Basics and Definitions

• Definition and Concept of Quality
• History of Quality
• Benefits of Implementing a Quality Model
• Review of Common Quality Models
• Review of Quality Gurus
• Quality Philosophies
• Deming’s 14 Points
• Juran’s Trilogy
• Crosby’s Zero Defects
• House of Quality and Quality Function Deployment (QFD)
• Six Sigma Methodology
• Lean Principles
• Quality Models, Awards and Methodologies
• Malcolm Baldrige National Quality Award and EFQM
• Dubai Quality Award
• HH Sheikh Khalifa Excellence Award
• ISO9001:2008
• Total Quality Management

Building Teams in a Quality Management System

• Why are Teams Important in Quality Management Projects?
• Barriers to Teams Achievement
• Characteristics of Effective Teams
• Team Development Cycle
• Team Members Selection Tools

Improvement Tools and Techniques

• Streamlining the Organization
• The “ESSA”  Method
• Savings in Material Costs
• Reducing the Costs of Services
• 140 Ideas to Cut Costs

Ethics in Quality Management

• American Society for Quality Code of Ethics