ASQ Certified Manager of Quality – Organizational Excellence Refresher

Courses Syllabus

Introduction

Who should attend:

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality/ Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence Examination.

Objectives

• Review the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
• Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.
• Explain, through discussions, the main concepts in each of the BOK elements.
• Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.
• Practice sample tests.
• This course is designed and developed by ASQ’s Quality Management  Division. The course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use,
• and highlights sample questions, both multiple choice and constructed response.

NOTE 1: This course has pre-course reading assignments along with a practice test. Evening homework is also assigned during the course.
NOTE 2: The Certified Manager of Quality/Organizational Excellence book (By R. Westcott) will be used as the main handbook for  training and will be provided to participants on the first day.

Content

Introduction: Course Materials, Practice Questions and Bloom’s Taxonomy

• Body of Knowledge, Preparation Tips, Suggestions for More Effective Test-Taking

Organizational Leadership, Teams Strategy Development and Deployment

• Leadership Styles
• Teams and Team Building Techniques
• Change Management

Strategic Plan Development and Deployment

• Strategic Planning Models
• Business Environment Analysis
• Strategic Plan Deployment
• Organizational Performance Measurement

Management Elements and Methods

• Principles of Management
• Management Theories, Styles and Tools
• Human Resources Management
• Financial Management
• Risk Management
• Communication Skills and Abilities
• Project Management
• Project Documentation
• Quality System
• ISO and Other Third-Party Standards
• Other Quality Methodologies
• Quality Philosophies

Quality and Process Management Tools

• The Seven Classic Quality Tools
• Mapping the Process
• Analyzing the Process
• Innovation and Creativity Tools
• Lean Tools
• Theory of Constraints (TOC)
• Basic Statistical Use
• Statistical Analysis
• Process Capability
• Qualitative Assessment

Customer-Focused Organizations

• Customer Identification and Segmentation
• Internal and External Customers
• Customer Needs – Voice of the Customer
• Customer Satisfaction and Loyalty
• Basic Customer Service Principles

Supply Chain Management

• Supplier Selection and Communications
• Supplier Performance and Improvement
• Supplier Certification, Partnership and Alliances

Training and Development

• Training Needs Analysis and Plans
• Training Material Design and Delivery
• Training Effectiveness and Evaluation