Administration and Office Management – Best Practices and Technologies

Courses Syllabus

Introduction

Who should attend: Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The program offers a challenging opportunity to enhance interpersonal communication skills, people skills, and especially English business writing skills.

Objectives

• Define the new roles of executive assistants and administrators.
• Use technology to get more done and to stay connected with the office and their boss.
• File, document, sort, index and retrieve corporate documents, records, and reports.
• Identify quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
• Demonstrate better command of the English language including the meaning and spelling of words, rules of composition, and grammar.

Content

New Roles for New Times

• The Changing Organization
• The Role of Management in The Workplace
• Optimizing Communication and Influence
• Fostering a Professional Attitude
• Producing Results from Various Activities
• Use of Technology to Get Things Done

Mastering Data Management and Office Etiquette

• Basic Modern Office Etiquette
• What Not to Do in your Cubicle
• Telephone and Email Etiquette, Skills, and Courtesy
• Records Management (Filing and Documenting Soft and Hard Copies)
• Indexing, Archiving, and Retrieving Data and Documents
• Handling Office Finances and Petty Cash

Creating a Motivating and Productive Office Environment

• Understanding Office Design as Part of Enhancing Productivity
• Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
• Communicating with Employees for Better Results
• Dealing and Communicating with Different Cultures at Work

Advanced Communication Skills for Administrators

• Preparing Powerful Short Presentations
• Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.)
• Dealing with a Difficult Boss

Time and Project Management for Administrators

• Six Steps to Great Time Management
• Preparing for Meetings and Conferences
• Preparing Meeting Agendas and Minutes
• The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
• Event Planning and Project Management (Template)

The Impact of Technology on the Administrator’s Roles and Tasks

• The Use of Smart Phones to Stay Connected and Liaise with Others
• Synchronizing your Smart Phone with your Computer for Updates
• The Use of Electronic Devices to Research, be Informed and Report on Timely Basis